Do you have a question?

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Contact Us from the detail below or email us your question

EA Office Hours: Monday to Friday 8am till 5.30pm

Our Address:
Elizabeth Andrews Catering
309 King Street, Melbourne, Victoria, 3000

Phone: 03 9670 4361

Fax: 9670 7522

Email: catering@elizabethandrews.com.au


Does service equipment come with regular catering orders?

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Items such as plates, glassware, cups and cutlery do not come standard with regular catering orders.

Serviettes come complimentary with all orders.

Menu items such as coffee and tea and our BBQ packages include additional equipment complimentary. If you require crockery, cutlery or disposables please refer to the Equipment section of this website or talk to your Customer Service consultant.


How do I become a new EA customer?

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We no longer have account application forms; sign-up is online or over the phone.


Are you open on the weekend?

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Elizabeth Andrews is very happy to assist you with weekend orders provided we are given at least 72 hours notice and a minimum spend of $1,000 on Saturday and $1,350 on Sunday.

You can enjoy the quality and service of Elizabeth Andrews with deliveries on weekends between 9am and 11am. Unfortunately hot food deliveries are not available on weekends. Weekend surcharges do apply.


Do you deliver outside the CBD?

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EA is happy to deliver outside our free delivery zone for a minimal fee. Please ask our Customer Service team for a quote on the delivery fee if you have a catering requirement in the suburbs.


How much do I have to spend to avoid the delivery fee?

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A minimum of just $40 per delivery ensures that you do not get charged a delivery fee.


Can I place an order for the same day?

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Definitely, EA is very happy to assist with same day orders. Please ensure that all same day orders are placed by phone on 9670 4361 so that we can confirm your order with you quickly to get it underway.


How early can EA deliver in the morning?

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EA can deliver as early as you require noting that there is a small delivery fee for all orders prior to 7am and after 5.30pm weekdays.


What are EA’s methods of payment?

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Elizabeth Andrews accepts VISA, MASTERCARD and payment by cheque. By prior arrangement we are also happy to accept Diners Club, American Express and EFT payments.


When does EA collect the platters or equipment?

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For regular catering orders equipment will be collected within 72 hours of delivery. For larger orders equipment will be collected the next business day.

If you require an urgent collection please do not hesitate to call 9670 4361 or email catering@elizabethandrews.com.au

If you use a number of caterers please ensure that you have all EA equipment separated for return to EA as replacement costs will be charged for any lost equipment.